FAQ

Production time is: 5-10 Days
US Shipping Time Estimates
If you are located in the United States, please plan on 1-2 weeks
International Shipping Time Estimates
If you are located outside of the United States, please plan on 1-3 weeks

You can purchase products without creating an account. Of course, you can also choose to create your account when you pay for the product. We will also notify you by email

Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.

All our products are tax-free for customers, please refer to your country’s policy.

We will provide the best quality global express service and Free worldwide shipping on all orders over $149

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
For details, please see our refund and returns Policy

Please send some pictures as proof, which include:
Picture of the wrong sneakers you received
Picture of the shipping label.

Please send some pictures as proof, which include:
Picture of the broken item
Picture of the shipping label.

You can contact us through our customer service email
24/7 Customer Support,Anytime & anywhere you’re.

You can contact us through our customer service email 24/7 Customer Support,Anytime & anywhere you’re.

If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.

Because all our products are made-to-order, so we will not be out of stock